FAQ

About Our Candles

What are Petra & Sol candles made from?

Our candles are hand-poured in small batches using a premium soy wax and carefully selected fragrance oils.

Are your candles hand-poured?

Yes. Our candles are hand-poured, with careful attention to the pouring, finishing, vessel, fragrance, and overall presentation.

Where are Petra & Sol candles made?

Petra & Sol was born in Guatemala, and our candles are now crafted in both Guatemala and Massachusetts as part of our small-batch process.

What makes your fragrances special?

We select fragrances with the goal of creating an atmosphere, not simply filling a room. Our collections explore different moods, seasons, memories, and personalities.

Candle Care & Safety

How do I get the best burn from my candle?

Follow the candle care and safety instructions provided in your Dust Cover. For the best experience, trim your wick to ¼” before every burn and allow the wax to melt evenly across the surface during appropriate burn sessions.

How long should I burn my candle?

Most candles should burn for 2 to 4 hours per session, and you should never burn them for more than 4 hour at a time. 

Never leave a burning candle unattended.

When should I stop burning my candle?

Stop burning the candle when only a small amount of wax remains at the bottom of the vessel. Do not burn a candle all the way down to the vessel itself.

Can I leave my candle burning while I leave the room?

No. Never leave a burning candle unattended. Keep candles away from children, pets, drafts, and flammable objects.

Your Vessel

Can I reuse my Petra & Sol vessel?

Absolutely. We love giving our vessels a second life.

How do I clean my candle vessel?

01 — Let it cool
Allow the candle to cool completely before handling the vessel.

02 — Remove the remaining wax
Remove the remaining wax and wick using a hot water so it can melt and then cool to the top.

03 — Clean your vessel
Remove the remaining cool wax on top and then Wash the vessel with warm, soapy water.

04 — Dry thoroughly
Make sure the vessel is completely clean and dry.

05 — Give it a new purpose
Fill it with something you love and let its next chapter begin.

Please do not use a previously used candle vessel for food or beverages.

 

RETURNS & REFUNDS

Do you accept returns or exchanges?

We do not accept returns or exchanges for used or burned products.

If you are unhappy with your order for another reason, please reach out to us at info@petraysol.com. We’re always happy to review the situation and see how we can make it right.

Damaged or broken items

If your order arrives damaged or broken, please contact us within 7 days of delivery. We’ll be happy to review the issue and, when applicable, provide a replacement or another appropriate resolution.

Please email us with:

  1. A clear photo of the damaged item
  2. A photo of the shipping box and all packaging materials
  3. A photo of the shipping label

Please contact us by email: info@petraysol.com

 

LOST, STOLEN & INCORRECTLY ADDRESSED PACKAGES

What if my package says delivered but I can't find it?

If your tracking information shows that your package was delivered but you cannot locate it, please first check the shipping address provided.

Once a package has been confirmed as delivered to the shipping address provided at checkout, Petra & Sol is not responsible for packages that are lost or stolen after delivery.

We’re happy to help you contact the carrier or provide information needed for a carrier claim when possible.

What if I entered the wrong address?

Please double-check your shipping address before completing your order.

If an incorrect or incomplete address is provided and the package is returned to Petra & Sol, the customer is responsible for the applicable reshipping cost.