SHIPPING POLICY

At Petra&Sol, we carefully prepare and package every order to ensure your products arrive safely and beautifully.

Order Processing

Orders are typically processed and shipped within 2–4 business days after your order is placed.

During product launches, holidays, sales, or periods of high order volume, processing times may be slightly longer. If there is an unexpected delay, we will do our best to keep you informed.

Shipping within the United States

We currently ship orders within the United States.

Once your order has shipped, you will receive a confirmation email with your tracking information.

Estimated delivery times are:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days, when available

Please note that delivery times are estimates and may vary depending on the carrier, destination, weather conditions, holidays, or other circumstances outside of our control.

Shipping Costs

Shipping rates are calculated at checkout based on your delivery address, order size, and the shipping method selected.

Any available free-shipping promotions will be clearly indicated on our website.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to become available after your shipping confirmation is sent.

Damaged or Lost Packages

We carefully package every order before it leaves our studio.

If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damaged package and products so we can review the situation and assist you.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier. If you are still unable to locate your package, contact us and we will do our best to assist you.

Petra&Sol is not responsible for packages that are lost, stolen, or misdelivered after being confirmed as delivered by the carrier.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed.

Orders returned to us due to an incorrect or incomplete address may require additional shipping charges to be reshipped.

International Shipping

At this time, we only offer shipping within the United States unless otherwise stated on the website.

Questions

If you have any questions regarding your order or shipping, please contact us at info@petraysol.com